We hope you love what you've ordered, but if something isn't quite right, we accept returns within 03 days of delivery for most items in new condition.
Even though returning your order to us will absolutely break our hearts, it can be done in a few easy steps through your ANNY account on the website or APP.
Please follow the steps mentioned below to submit your return request —
Login to your account on ANNY website or APP from which you have placed the order. Go to the "My Account" section from the home page. Open "My Order' section and select the order you want to apply for return. In case of multiple products, apply for return for each product by selecting the products separately. Select the reason for return and write some details about the issue you have faced. Submit the request and relax.
Please Note —
- The product(s) must be returned in the same condition as it was shipped. Products returned in poor condition, or are clearly worn/damaged, will not be refunded. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
- Return the product(s) for which you have raised a return request. Any extra item returned will not be refunded.
- Your pick-up address can only be the same address where we delivered your order. Please allow 24 hours post-delivery of your order for your order status to be updated in your ANNY account.
- In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package.
- We only provide Return as of now for an order. For Size Exchange, you need to order again post initiating the return.
When will I receive my refund ?
For All ORDERS - The refund shall be initiated within 24-48 hours after the product will be delivered to us. You are required to enter your bank/ UPI details on our panel while requesting for return. Please note, any Shipping & COD charges will not be refunded. Usually the refund amount will reflect in your source account in the next 5-7 business days.
For any other queries/concerns, feel free to reach us at email@example.com